Teac America Inc at 7733 Telegraph Road, Montebello, California.

Easily the most incompetent company I have ever had to deal with.

I specifically had to deal with their warranty department for professional disc publishing equipment. After the initial RMA acceptance, their technician refused to return our e-mails. We were forced to interact with a customer service clerk who could not answer our technical questions.

The hardware sat in a queue for over two weeks before they began the repairs. Then they never included a full report of the repairs done as we requested.

Finally, when they shipped us back the repaired equipment, their warehouse messed up and shipped via the wrong service and the wrong place. Five thousand dollars worth of equipment, and they could not even be bothered to reply to the most basic queries or ship it correctly.

If you need professional disc publishing, turn to Epson. We've had outstanding customer service experiences there, all the time. TEAC is just awful.